Shipping policy

The order will be processed by the devoted teams of Le Capucin as soon as possible, after they receive the order. Process times may vary depending on the destination of the shipment and the availability of products, between 2 and 5 working days.

The Capucin must receive full payment prior to accepting the order and proceeding with the handling and the shipping.

Orders of 75.00$ before taxes and over at regular price will be delivered with no extra charge for shipping into the provinces of Quebec and Ontario, and orders of 125.00$ before taxes will be delivered for free into the rest of Canada. For most of the orders under 75.00$ in Quebec and Ontario and under 125.00$ for the rest of Canada (except exceeding weight or oversized), the shipping fees for the parcel, that are delivered by Canada Post and may change without prior notice, are the following:

  • Quebec and Ontario: 8.95$
  • Rest of Canada: 13.95$

For other destinations:

  • United States: 22.95$ and more
  • International : No delivery

Return policy

If you believe you have received an incorrect order or a product with a manufacturing defect, please notify us immediately by phone at our toll free number: 1 877-752-8880 in order to make an arrangement with a manager of Le Capucin. Please note that we do not give any refund. However, depending on the circumstances, will will either offer you an exchange or a credit.

Any request for exchange or credit, for any reason, must be made within 30 days following the date of purchase. No return will be accepted without the authorization of Le Capucin. All originally sealed products that is opened and all products manufactured according to customer specifications (for example, the Bach Flowers) cannot be returned. Moreover, all products that are labelled ‘on special request’ or ‘final sale’ cannot be returned.

Please, we insist, do not return any goods until you have contacted us and obtained the procedure otherwise no exchange or credit will be honored.

 

Privacy Policy

At Le Capucin, we recognize the importance of protecting privacy and we are committed to maintaining the accuracy, confidentiality and security of your personal information. Our goal is to ensure that your rights in this regard are fully respected. Your personal information will not be provided to third parties without your consent.