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Shipping returns

Delivery Policies

PICK UP IN STORE  

Would you like to visit us directly at CAPUCIN?  At any time, it is possible to pick up your order at one of our boutiques in Victoriaville or Sherbrooke.  

Before ordering, choose the store that suits you best. 

Depending on the availability of products, you can pick up your order the same day and this service is free.   

As soon as your order is ready, we will contact you for pick-up.   

CONTACTLESS CAR PICK-UP 

Are you short on time or don't feel like going to the store with the whole family?  Choose to pick up your order from your vehicle. 

This service is available, user-friendly and free for you. 

Here is the procedure to follow:  

1) Place your order online or by phone: 

Sherbrooke: 819 565-4251 
Victoriaville: 819 752-8880 

2) Choose in-store pick-up. 

3) After receiving confirmation that your order is ready, call us when you are in front of the store.  

4) Receive your order at your car, without any contact and with a great smile as a bonus! 

SHIPPING COSTS 

In order to proceed with the handling and shipping of your order, it must be paid in full. 

Orders of $75.00 or more before taxes at regular price will be delivered free of charge in Quebec and Ontario.  

Orders of $125.00 or more before taxes at regular price will be delivered free of charge for the rest of Canada.  

Here are the shipping costs for orders of $49.99 and under in Quebec and Ontario and orders of $124.99 and under for the rest of Canada (unless overweight and/or oversized). Depending on the carrier's modifications, the delivery fees may change without notice. 

Quebec and Ontario: $8.95

Rest of Canada: $13.95 

United States: $22.95 and more 

International : delivery by trackable parcel : $30 and more 

SURCHARGE FEES 

Heavier items, such as laundry detergent, have an additional shipping cost. 

To avoid surprises, we have posted these extra charges directly on the product's card.  

SHIPPING METHOD   

Most of our orders are shipped by Canada Post with a tracking number. If this is your case, you will receive a tracking number once your order has been shipped. 

Orders for the city of Sherbrooke will be delivered by a local carrier. We will contact you to confirm the time and day of delivery to match your availability. 

DELIVERY TO A DIFFERENT ADDRESS 

You would like to make a gift to a loved one by getting him/her some CAPUCIN items?  With us, it is possible to do so by delivering your purchase to a different postal address than yours! 

When you are in your shopping cart and checkout, select the Deliver to a different address option and enter the desired address. 

Graciously, LE CAPUCIN also offers the option to add gift-wrapping by removing the labels from the products before completing the shipment.  A simple note added to your order will be necessary to ensure that your wishes are simply fulfilled.    

DELIVERY TIME 

Delivery times may vary depending on the destination or availability of the products.  

The average delivery time is between 2 and 10 working days. 

For orders that leave from Sherbrooke in particular, the delay will be less than 24 hours. 

 

Return Policies

Did you not receive the order that meets your expectations? Have you received a product with a manufacturing defect or do you simply want to exchange an item? We invite you to contact us by email at [email protected] As in the good old days, it is also possible to speak to us remotly by calling the toll-free number: 1 877-752-8880. An advisor will be happy to answer your questions.

-Contact Le Capucin and everything will be fine!

However, it may happen in certain cases that we reserve the right to refuse your request. If any of the NON-EXCHANGEABLE OR REFUNDABLE PRODUCTS mentioned below are reported, we will unfortunately have to answer your request in the negative. All returns must be approved by LE CAPUCIN.

-You will see how we are “solution finder”!

LE CAPUCIN does not issue refunds. Depending on the circumstances, you can choose between an exchange, a gift card or a credit with us.

It is important to mention that it is preferable to communicate with us quickly since a maximum period of 30 days is required from your date of purchase.

- Come see us quickly!

Return fees

For a free exchange, go directly to one of our stores, either in Victoriaville or in Sherbrooke.

-We can't wait to see your smily face!

In the event of a return by post, without error on our part, the shipping costs are your responsibility!

We would also like to inform you that for returns of orders made online, shipping costs will not be credited to you.

Non-exchangeable or refundable products

Any originally sealed health product that has been opened or any product made to specific customer specifications cannot be returned (eg Bach Flowers).

In addition, any product labeled "on special order only" or marked "final sale" cannot be returned, exchanged or credited.

The products below are also excluded:

Feeding with milk

  • Nursing bras, nursing camisoles, breast pump accessories and nursing pads

Hygiene

  • Washable sanitary napkins, washable tissues, washable paper towels, washable toilet paper, toothbrushes, dental floss and cotton swabs

Accessories

  • Pacifiers and pacifiers Items that have been opened
  • Sheets for cloth diapers and natural products

Bulk products

  • A container that is not empty creates a risk of contamination. The Capucin does not want to be held responsible for this probability.
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